Association of Pharmacy
Technicians UK (APTUK)
The Professional Leadership Body for Pharmacy Technicians

Patient safety in community pharmacy



This CPD module is about current thinking on patient safety in community pharmacy. It will look at the importance of reporting patient safety incidents, barriers and enablers to doing this, incident management and the process that occurs after an incident is reported.

Incident reporting rates range from zero to 1.90 incidents per 10,000 items dispensed


To provide principles that community pharmacy teams can embed into their practice and use when reporting and learning from patient safety incidents. 


After reading this module, pharmacy technicians will: 

  • Appreciate the importance of reporting patient safety incidents
  • Understand how sharing insights after something goes wrong can create learning opportunities for other pharmacy teams
  • Champion the important role that community pharmacy team members play in continuous improvement of the services they offer.

Contributing author

Kate Livesey, senior policy and programmes adviser and patient safety lead at the Company Chemists’ Association.

About this module

This CPD module is designed for community pharmacy technicians to use as part of their continuing professional development. Reflection exercises have been included to help start you off in the CPD learning cycle.

Record your learning and how you applied it in your practice using the action and evaluation record at the end of this module, which will then be stored in your personal learning log. You must be registered on the website to do this.

Continuing professional development (CPD) is a statutory requirement for pharmacy technicians. Completion of this module will contribute to the nine pieces of CPD that must be recorded a year, as stipulated by the GPhC.



Click here to download a PDF of the module as it appeared in print. You can still use your online learning log to record your learning outcomes and impact on your practice.

Originally Published by Training Matters

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