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Professional Standards for the Reporting, Learning, Sharing, Taking Action and Review of Incidents

Published: 5th December 2016, 11:35 a.m.

Be honest and open 

APTUK are delighted to publish the ‘Professional standards for the reporting, learning, sharing, taking action and review of incidents’ that have been jointly developed by the Royal Pharmaceutical Society, Pharmacy Forum of Northern Ireland and APTUK. The standards, developed with support from an expert advisory panel with representation from community and hospital pharmacy and feedback from wider stakeholders, describe good practice and good systems of care for reporting, learning, sharing, taking action and review as part of a patient safety culture.

They are intended for the use of pharmacy technicians, pharmacists and the wider pharmacy team in all four countries of the United Kingdom. However they may also be of interest to the public, to people who use pharmacy and healthcare services, healthcare professionals working with pharmacy teams, regulators and commissioners of pharmacy services.

The standards aim to provide guidance to support the pharmacy team in engaging and being proactive in improving patient safety by sharing and learning from all incidents including dispensing errors.  

APTUK President, Tess Fenn commenting on the new professional standards, said:

“Reporting and learning from medication errors can only increase our understanding of what can go wrong. The standards signpost and help us to know what and who to report to as well as raising our awareness of the barriers there are to reporting. Patients expect the pharmacy profession to demonstrate that it can learn from incidents that may have caused harm to make sure they do not happen again. Our GPhC and PSNI professional regulatory standards of conduct, ethics and performance command that professionals uphold patient safety through being honest, open and by continuously learning from our practise. APTUK will be engaging with our members, through our branches and externally with the pharmacy technician profession to raise awareness of these professional standards. We will be supporting their implementation and showing a commitment to a pharmacy patient safety culture through promoting quality systems in all of the services provided to patients.”

To download the standards click here