Association of Pharmacy
Technicians UK (APTUK)
The Professional Leadership Body for Pharmacy Technicians

Train your team: Tiredness & fatigue

Training your team and ensuring everyone’s knowledge is up-to-date are important CPD triggers for you. We suggest that you get the team together for a training session based on the activities below and discuss the various ways in which you can offer customers and patients added care in this category.

Subject: Tiredness & fatigue

This Train Your Team checklist provides support and information to run a team training session on helping customers cope with tiredness and fatigue. This content can also be used for your own CPD.

Reflection

  • Do any of us suffer from fatigue in the pharmacy team? Are some individuals more affected than others? If so, why?
  • Do I know which medicines can cause fatigue and drowsiness, and do we check which medicines customers are taking if they describe symptoms of tiredness?
  • Are we confident about raising issues of tiredness and fatigue with customers?
  • Do we look out for cases of chronic fatigue syndrome?
  • Can we provide good advice on relieving tiredness?

Training checklist

Ensure support staff understand the following key points:

  • The common causes of tiredness and fatigue, including lifestyle issues, medication and conditions that can cause tiredness
  • How to spot tiredness and fatigue in both colleagues and customers to get them the help they need
  • The limitations and benefits of OTC medicines for tiredness and fatigue
  • The importance of good sleep hygiene for everyone
  • Lifestyle issues that may cause tiredness and fatigue, and tips on improving lifestyle
  • The importance of regular food intake and sufficient exercise
  • When to refer customers to the pharmacist.


I will ensure:

  • The pharmacy team knows to be sensitive in dealing with customers who may feel vulnerable as a result of fatigue
  • The team knows which groups of customers are likely to be at risk of fatigue and tiredness
  • My pharmacy assistants can meet the points in this training checklist.


Practice point

  • Do you know anyone who comes to the pharmacy who is suffering from fatigue? Perhaps a new parent or someone caring for a disabled or elderly person. Do they have any strategies for coping? Can you help?

 

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