Training your team and ensuring everyone’s knowledge is up-to-date are important CPD triggers for you. We suggest that you get the team together for a training session based on the activities below and discuss the various ways in which you can offer customers and patients added care in this category.
This Train Your Team checklist provides support and information to run a team training session on helping customers cope with hayfever. This content can also be used for your own CPD.
- Can my assistants recognise the symptoms of hayfever?
- Do they know that incidence in older people is increasing?
- Can they explain to customers how to prevent hayfever?
- Are my assistants clear on the ages at which different hayfever products can be given?
- Do they understand how the different medications work and their role in hayfever?
- Are they aware that long-standing hayfever sufferers may benefit from advice on changing treatments?
- Do they know which products to recommend when a customer wants one product to treat all his/her symptoms?
- Can we signpost patients to up-to-date sources of information on daily pollen counts?
Ensure your support team understands the following key points about hayfever:
- The condition affects at least 20 per cent (12 million) of the British population
- The reasons for the increase in incidence of hayfever
- Many sufferers are not using the right treatment or are using it incorrectly
- The triggers for hayfever and how to avoid/minimise them
- What new OTC treatments are available
- Types of pollen and when they can cause symptoms
during the year
- Differences between older and newer oral antihistamines and when to recommend each type
- The indications for topical antihistamines
- When to refer to the pharmacist.
- Update and revise my knowledge on hayfever (e.g. the NICE Clinical Knowledge Summary for allergic rhinitis: cks.nice.org.uk/allergic-rhinitis and allergic conjunctivitis: cks.nice.org.uk/conjunctivitis-allergic
- Consider the possibility of a minor ailment service for hayfever (if appropriate)
- Train my pharmacy assistants to ensure they can meet all the points in this training checklist.