Association of Pharmacy
Technicians UK (APTUK)
The Professional Leadership Body for Pharmacy Technicians

Body language

Contents

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5
mins

Body language in consultations

 

When dealing with customers, using appropriate body language will help you to communicate effectively.

Learning objectives

After studying this module, pharmacy staff will:

  • Be aware of different body language techniques
  • Understand how to use these techniques effectively in a consultation.

 

Originally Published by Training Matters

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