You will need to find out the age of the child.
Ask the customer to describe all of the child’s symptoms.
This will help you determine whether the child has a minor condition
or something potentially more serious.
This will establish whether the customer has already given their child
a product that hasn’t helped or wasn’t suitable.
It is important to find out if the child is taking any form of medication.
You don’t have to ask these questions in order, and a customer might give you some of this information anyway. As long as you cover them in the conversation, you should be able to find out the information you need in order to make a recommendation. The golden rule to remember is: if in doubt, refer to the pharmacist. Don’t be embarrassed to ask for their advice.
When a child is suffering from a fever, parents should be advised to:
Brush up on your knowledge of baby skincare with our two-minute learning video.
Originally Published by Training Matters