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Running your business

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Management, leadership or both?

So, do people follow you, or work for you? Find out more with this CPD module.

01 Mar 2022 , 60 Min Module

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Influencing one on one

This module could be useful in many situations, whether you’re working with the pharmacy team, non-pharmacist area managers, colleagues or commissioners – or even in the consultation room.

31 Jan 2022 , 60 Min Module

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Leadership skills for new managers

This CPD module focuses on the key leadership skills for new managers, although experienced managers could use it for self-reflection.

07 Jan 2022 , 60 Min Module

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Positive look is key to being heard

Make the most of customer interactions with this CPD module.

01 Dec 2021 , 60 Min Module

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Using feedback to improve performance

Constructive feedback can be important in improving team morale, find out more with this CPD module.

03 Nov 2021 , 60 Min Module

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People skills

The art of listening

Effective listening is a key skill for everyone working in pharmacy, find out more with this CPD module.

05 Sep 2021 , 60 Min Module

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Creating an impact

Representation of community pharmacy is increasingly a job for everyone, find out how to play your part.

02 Aug 2021 , 60 Min Module

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Business

Tick tock: making time for care

This module looks at managing workload in a pharmacy to give the best quality and most efficient care.

18 Jul 2021 , 60 Min Module

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Practice

Viatris Connections 1

As pressure increases and demand grows in primary care, resources are stretched and the gaps show. Community pharmacies are perfectly placed to step in and bridge those gaps and support health and wellbeing in neighbourhoods across the country.

07 Jul 2021 , 1 Min Article

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Managing pressure

Discover and understand how to manage pressure on staff while building morale.

22 Jun 2021 , 4 Min Module

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The essence of entrepreneurialism

Be able to apply an entrepreneurial perspective to business problems and challenges with this CPD module.

24 May 2021 , 5 Min Module

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Tips for good communication

Put a premium on communication skills with this CPD module.

29 Apr 2021 , 3 Min Module

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Creating a successful team

Consider how you can engage with your staff to enhance productivity and results.

23 Mar 2021 , 4 Min Module

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What's your offer?

It's important that patients and potential customers understand the breadth of what your pharmacy offers, find out more.

26 Feb 2021 , 5 Min Module

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Better services are built on trust

Take a look at some core concepts and skills and introduce a model that will help you build trust.

27 Jan 2021 , 4 Min Module

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Managing through a period of change

Pharmacies have seen massive change in 2020, discover the tools to manage change with this module.

27 Dec 2020 , 5 Min Module