The hayfever season – starting as early as January – is coincident with large numbers of people looking to their pharmacy for help. To cope with this influx, pharmacy teams need to be on the ball with OTC solutions and remedies.

Learning objectives

After studying this module, assistants will: 

  • Be familiar with hayfever symptoms
  • Be able to explain the pollen count to customers
  • Know which over-the-counter (OTC) products to recommend and when
  • Discern when it is necessary to refer to the pharmacist.
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