5 Min In OTC
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THE PAIN CODE CONVERSATION
LEARNING OBJECTIVES
- Recognise why customers need stewardship to ensure they manage pain effectively and safely
- Understand how to engage sensitively with customers to support responsible use of analgesia, including codeine
- Reliably identify customers who can be dispensed analgesic medication without specific concerns
- Confidently identify when to offer additional pain relief advice and how to deliver this
It is important to realise that customers seeking advice for their painful condition will often be tired, irritable, or even unable to describe their symptoms. Pain can also interfere with their ability to remember and process the information given to them. Hence adapting your style of verbal communication will help with these conversations.
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Content developed by Perrigo in association with CIG Healthcare Partnership.
© 2023 CIG Healthcare Partnership
Job number: UK/2023-167 May 2023
