Association of Pharmacy
Technicians UK (APTUK)
The Professional Leadership Body for Pharmacy Technicians

Communication Skills

8 results found for: communication skills

Communicating with children

This bite-sized learning module considers the skills required to effectively communicate with children.

Pet potential

This bite-sized learning module considers how pharmacies can optimise the pet health category and give advice to pass on. 

Communication skills

This bite-sized learning module considers the skills required for effective discussions with customers, patients and colleagues.

Master a skilful ending

This learning module considers the skills of closing a consultation to ensure a customer understands their treatment plan. 

Listen, explain, plan

This learning module considers the skills of explanation and planning to best support customers during consultations.

Building strong relationships

This service excellence learning module considers the importance of building stronger relationships with your customers.

Patient-centred care

This learning module considers how putting patients at the centre of their care improves their health and wellbeing. 

Meeting the needs of customers with disabilities

This service excellence learning module considers how pharmacies can help meet the needs of customers with disabilities. 



This website is for healthcare professionals, people who work in pharmacy and pharmacy students. By clicking into any content, you confirm this describes you and that you agree to Association of Pharmacy Technicians UK (APTUK)'s Terms of Use and Privacy Policy.

We use essential, performance, functional and advertising cookies to give you a better web experience. Find out how to manage these cookies here. We also use Interest Based Advertising Cookies to display relevant advertisements on this and other websites based on your viewing behaviour. By clicking "Accept" you agree to the use of these Cookies and our Cookie Policy.