Association of Pharmacy
Technicians UK (APTUK)
The Professional Leadership Body for Pharmacy Technicians

Customer Service

7 results found for: Customer Service

Business Fit for the Future Programme

This training offers new insights into the customers of today and explores how you and your team can adapt your sales approach to engage with customers in order to grow your business.

Listen up!

This learning module considers the skills required for effective active listening in pharmacy, such as asking questions. 

Master a skilful ending

This learning module considers the skills of closing a consultation to ensure a customer understands their treatment plan. 

Listen, explain, plan

This learning module considers the skills of explanation and planning to best support customers during consultations.

Building strong relationships

This service excellence learning module considers the importance of building stronger relationships with your customers.

Patient-centred care

This learning module considers how putting patients at the centre of their care improves their health and wellbeing. 

Meeting the needs of customers with disabilities

This service excellence learning module considers how pharmacies can help meet the needs of customers with disabilities. 



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