Association of Pharmacy
Technicians UK (APTUK)
The Professional Leadership Body for Pharmacy Technicians

Service Excellence

6 results found for: service excellence

Body language

This bite-sized learning module considers the impact of body language on customer consultations and ideal techniques.

Communicating with children

This bite-sized learning module considers the skills required to effectively communicate with children.

Pet potential

This bite-sized learning module considers how pharmacies can optimise the pet health category and give advice to pass on. 

Communication skills

This bite-sized learning module considers the skills required for effective discussions with customers, patients and colleagues.

Teamwork: part two

This learning module considers the skills needed for efficient teamworking by outlining the different skills needed. 

Ready steady... talk

This learning module focuses on how to initiate conversations with customers and add value to your customer service.



This website is for healthcare professionals, people who work in pharmacy and pharmacy students. By clicking into any content, you confirm this describes you and that you agree to Association of Pharmacy Technicians UK (APTUK)'s Terms of Use and Privacy Policy.

We use essential, performance, functional and advertising cookies to give you a better web experience. Find out how to manage these cookies here. We also use Interest Based Advertising Cookies to display relevant advertisements on this and other websites based on your viewing behaviour. By clicking "Accept" you agree to the use of these Cookies and our Cookie Policy.